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Why is Design Thinking the best approach to being Agile?Horizon Live-Talk on Design Thinking and⚡Agility Part 2

Karla Schlaepfer
duration: 15:54

Practical tips on how to set up and use an Empathy Map

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The 2nd part of this interactive talk continues to highlight the practical points of the Design Thinking process. The 2nd tool explored with the audience is the empathy map. What is an empathy map? What are the steps to create an empathy map based on your stakeholders real needs and goals?